Organizational Behaviour, 7e
Canadian Cases and Exercises

Randy Hoffman, Fred Ruemper   (Eds.)

Captus Press, ISBN 978-1-55322-229-3 (2010)
398 pages, 700 g, 7 X 10, $30.50 (US$24.40)

Since the 1920s, case studies have held a critical role in business studies, and they add a unique dynamic to the classroom. Cases give meaning to business concepts and theories taught in class. Real-life situations help students understand the real-world business/working environment by engaging students and sparking lively discussion in class.

The seventh edition of Organizational Behaviour: Canadian Cases and Exercises contains 65 medium length and extensive (from 2 to 14 pages) cases drawn from Canadian and international managerial experience, as well as 25 single-issue exercises that allow for interactive organizational behaviour learning. With cases covering a wide range of topics — individual behaviour, group processes, organizational issues, and change, instructors will easily find a variety of cases that will accelerate their students’ interest in learning organizational behaviour and management.

For students at an introductory level, where getting started can be difficult, the single-issue experiential exercises can be assigned alone or combined with cases to guide them through the process of putting theory into practice. Specific questions are provided for directed analysis or the cases can be assigned for a general analysis. A short guide to case analysis is also included to provide students with a structure for approaching their assessment of the situations presented.

Contemporary organizational behaviour textbooks typically carry few, and oftentimes short, cases, leaving instructors looking for the means to achieve the learning goal of better understanding theory by putting it into practice. Organizational Behaviour, 7e offers a perfect supplement to any theoretical material at an introductory or advanced level.

Instructor's resources include case summaries, teaching objectives, and suggested answers to end-of-case questions. Resources also include an easy-to-use topic matrix that assists instructors to select appropriate cases/exercises for teaching needs. Should you require only a few cases for your course, Organizational Behaviour, 7e can be tailored to meet your specific needs. Custom editions can be created for your class. Academic departments interested in making case studies a broad component of their students’ learning, we also offer departmental subscriptions to the contents. Please contact us for more information.

Custom eBooks available for courses! Pricing: $5.50 + $1.50 per case.

Table of Contents   top




The Purpose and Analysis of Case Studies


Case 1 Action Realty Inc. (A)

Case 2 Action Realty Inc. (B)

Case 3 Affirmative Action at the University of Selkirk

Case 4 A-Plus Drywall Limited

Case 5 Alice’s Expense Account

Case 6 The Auto Finance Centre

Case 7 Automation in the Book Store

Case 8 Barry Wilson

Case 9 Best Food Grocer

Case 10 Blossom Inc.

Case 11 Brewmaster Limited

Case 12 Brooklyn’s Dining

Case 13 Central Prairie Hospital

Case 14 Chemplus Inc. (A)

Case 15 Chemplus Inc. (B)

Case 16 Club Chaos

Case 17 The Communication Taskforce

Case 18 Company K

Case 19 ConAccFin

Case 20 Conavia “H”

Case 21 Cross-cultural Connections

Case 22 DataSil Inc.

Case 23 DeskPal Ltd.

Case 24 Dimitri’s Baked Goods Inc.

Case 25 Easy-Money Department (A)

Case 26 Easy-Money Department (B)

Case 27 The Email Manager

Case 28 Federal Airlines

Case 29 Flexible Packaging Inc.

Case 30 The Georgian Rescue Squad

Case 31 Greig’s Supermarket

Case 32 Harassment in the Ministry

Case 33 Harbour General Hospital

Case 34 The Hiring Process

Case 35 Hi Style Inc.

Case 36 HK Handbags

Case 37 The Honourable Head-Hunter

Case 38 The Human Resource Strategies Branch

Case 39 The John Highfield Company

Case 40 LiveLife Health Care

Case 41 Machined Solutions Inc.

Case 42 Mason Electric

Case 43 Metropolitan General Insurance

Case 44 Millennium Presence Advertising

Case 45 Motivation in the Boiler Room

Case 46 Multi-Bake Corporation

Case 47 Multi-Store’s Imaging Department

Case 48 The New Sales Commission

Case 49 Newton College

Case 50 The People’s Insurance Company of Canada

Case 51 Portrait of a Canadian Advisor

Case 52 Puck Stop

Case 53 The Ready-to-Eat Department

Case 54 Reduced Hours

Case 55 The Reorganization

Case 56 Returned Goods

Case 57 Ridgway Furniture Limited

Case 58 Robert Bart

Case 59 Sandra Beaumont

Case 60 Sarah Hannigan

Case 61 Terra Company

Case 62 Victory Fashions

Case 63 WD Inc.

Case 64 Weston Tire Corporation

Case 65 Zimmer Engineering Limited



Equity Theory             

Exercise 1 Earn Your Mark


Perception and Attribution                 

Exercise 2 Improving Communication


Learning and Reinforcement              

Exercise 3 Classical Conditioning in Advertisements

Exercise 4 Worker Monitoring

Exercise 5 The Model Boss

Exercise 6 Cognitive Learning in Trade Journals



Exercise 7 What’s the Use — Innovation


Personality and Attitudes                   

Exercise 8 Self-Esteem Inventory

Exercise 9 Risk Taking

Drives and Needs                   

Exercise 10 What Matters in a Job?



Exercise 11 Occupational Values

Exercise 12 Job Enrichment


Interpersonal Communication                       

Exercise 13 Feedback in Communication

Exercise 14 Linear Communication


Group Decision Making                     

Exercise 15 Bidding Exercise



Exercise 16 Span of Control


Power and Influence              

Exercise 17 Sources of Power



Exercise 18 Let’s Make a Deal!

Exercise 19 Mediating Conflict


Organizational Design                       

Exercise 20 Mechanistic or Organic

Exercise 21 Enriched Job Design

Exercise 22 Personnel Selection


Quality of Work Life               

Exercise 23 Measurement Scale


Organizational Culture and Values               

Exercise 24 Measure and Evaluate

Exercise 25 Census and Climate



Instructor Resources   top

Online instructor's manual available.

Visit the Instructor Resources website

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About the Author   top

Randy Hoffman is an Associate Professor in the Faculty of Liberal Arts and Professional Studies at York University. Prior to joining the School of Administrative Studies in 1978, he conducted strategic assessments of potential high technology ventures for a large Canadian firm. This formed the "real world" context for Professor Hoffman's academic interests, which were translated into his authorship of a textbook on business policy after joining the Faculty. Cases he has developed have appeared in many Canadian and foreign textbook publications. He co-developed Resort Strategic Management Simulation to provide undergraduates, graduates and practicing managers with a comprehensive and interactive business learning experience. Professor Hoffman has also been instrumental in the design and creation of a computer-based learning platform for multimedia, interactive, online education, an initiative derived, in part, from his earlier career in electronic systems engineering. Current teaching interests include organizational behaviour and several intermediate and advanced courses in operational and strategic management.

Fred Ruemper was a member of the part time faculty of the School of Administrative Studies at York University and prior to that of The School of Business and Economics at Wilfrid Laurier University in Waterloo. He was a full time faculty member at Georgian College in Barrie where he taught social science, political science, research and mathematics courses in a wide variety of business oriented programs. He is now retired. His primary academic interests are in the social sciences and throughout his career he has maintained a strong practical orientation through his private consulting activities as well as his public service work. His research work has been exclusively of an applied and institutional nature. While his main focus has been as a classroom teacher, he has served in a variety of full time and part time managerial positions, most recently as an academic dean. Fred is a strong advocate of the case study method which allows the students to try out their theoretical knowledge in real life situations. He is also a keen supporter of the use of exercises as an aid to understanding and applying theories.